Support — 01
Answers,
Before You Ask
Sizing, shipping, returns and drop mechanics — everything about copping from Sneaker King, in one place.
01 When does Drop 07 release? +
Drop 07 — Court Series goes live Friday 10:00 AM EST. Members on the newsletter list get a 30-minute early access window. Quantities are limited and past drops have sold out in under two hours.
02 How do Sneaker King sizes run? +
Our Lifestyle silhouettes (Monarch Court Low, Crown Hi '88) run true to size. Performance knit models (Regent Runner V2, Heir Knit Sock Runner) fit snug — we recommend going half a size up. Every product page carries a per-model fit note.
03 What is your return policy? +
Unworn pairs can be returned within 30 days for a full refund. Shoes must be in original condition with the box, tissue and tags intact. Returns are free in the contiguous US — a prepaid label is generated from your account.
04 Do you ship internationally? +
Yes — we ship to 40+ countries via DHL Express. Duties and taxes are calculated at checkout so there are no surprises at the door. International orders arrive in 3–7 business days.
05 Are your sneakers authentic? +
Every pair is designed, manufactured and shipped directly by Sneaker King. Each shoe carries a serialized authenticity tag under the insole and a matching NFC chip you can verify in the app.
06 Can I change or cancel my order? +
Orders can be edited or cancelled within 60 minutes of placement from your account page. After that window the pair is already picked and moving through our warehouse — but returns remain free.
07 Do you restock sold-out sizes? +
Limited drops do not restock — that's the point. Core silhouettes (marked "Core Line") restock seasonally. Hit "Notify Me" on any sold-out size and you'll get first word.
08 How do I care for leather vs. knit uppers? +
Full-grain leather: wipe with a damp cloth and condition monthly. Engineered knit: cold hand wash, air dry only — never machine dry. Every order ships with a care card specific to the model.
Support — 02
Still Stuck?
Our crew answers every message within one business day — usually much faster during drop weeks.